FAQ

How long does it take to ship my order?

I work on British Diagnostics as a JLR enthusiast for forums in my free time. I bench test my cables by coding ECU and TCM modules which usually takes 2-3 hours per cable including resoldering. This is the safest way to ensure the cable is fit for purpose for you. I usually dispatch within one week on order receipt, at times when a forum floods me with orders it can then take 2-3 days extra to get orders out.

Will my Land Rover work with the JLR SDD Software?

As long as your Jaguar is between 1997 and 2014 and your Land Rover is between 2005-2014, our kits will work. (OBD2 port must be present.)

What is the difference between IDS and SDD?

Integrated Diagnostic Software was used on Jaguars pre 2005. When JLR came together the new software Symptom Driver Diagnostics was born and was used from then on.

Do I really need this kit?

This kit has been developed for Jaguar and Land Rover enthusiasts. The majority of our customers simply want to plug in their cable and find out what is wrong. They still usually follow through with taking the vehicle to the specialist but at least they now have some background knowledge. Some customers simply want to clear a fault code or an airbag light and won’t touch the kit again. Some enthusiasts want to retrofit a towbar or add keys and some want to repair everything and anything on their Jaguar or Land Rover.

How do I install the software?

All of our kits come with IDS and SDD pre-installed on a virtual machine. Basic computer skills are required to copy and paste the machine over and set it up. We provide detailed pictorial instructions aswell as a video tutorial all supplied with the kit.

What laptop do I need?

Our kits are designed to work on any laptop. We recommend a minimum spec of: Core2duo, 1gb ram, 50gb free hard drive space. You will require a laptop running windows XP or lower. Windows 10 and 11 works but it is a risk, different versions sometimes do not work and I have been unable to find out why. It is usually native manufacturer versions like HP that sometimes cause the driver not to work due to third party apps.

What do I do if my cable becomes faulty?

We offer a no quibble 1 year warranty on our cables. If there is any issue we will replace or repair the cable at no cost.